The Verizon outage that began soon after 12 p.m. Eastern time Wednesday. It lasted around 10 hours before connectivity returned to normal —and Verizon was advising customers to restart their phones if they still weren’t getting service. Now, a $20 Verison outage credit has been offered, but it requires action to get it.
As Forbes has reported, Verizon posted on X on Thursday, Jan. 15 to apologize and explain what customers need to do.
Verizon Outage Credit: What The Company Is Offering
“Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app,” the post began.
Note the words “easily redeemed,” as you can bet that if that’s not the case, many customers will be vocal about it.
“You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits. This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us,” it went on.
How To Claim Verizon’s $20 Credit After The Outage
It’s important to note, if you’re a Verizon customer, that when you receive the text message, you need to act. It’s not automatic.
At that point, you need to open the myVerizon app, log in, and accept the credit. While that’s not a complicated thing to achieve, it won’t happen without your involvement.
As a comparison, AT&T offered users $5 credit when it had a major outage back in early 2024.
Still No Service After The Verizon Outage? What To Do Now
On a technical note, Verizon is still offering advice on how to get service back if it hasn’t returned automatically. And yes, it’s advising you turn your device off and on again.
“If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network. We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon,” the company’s post on X ended.