Gone are the days of waiting for workers to unlock your deodorant and shampoo from behind their plastic prisons.
A new feature in the CVS Health app, which was overhauled and released Tuesday, will allow customers to unlock a theft-proof cabinet themselves, a time-efficient tool that is currently being piloted in three New York City locations.
To combat thieves, drugstores across the city have put many of their goods behind lock and key, forcing shoppers to wait for an employee to retrieve the item instead.
As a result, some irate shoppers have waited upward of 40 minutes to shop the shelves, an investigation of various Walmart, Target and CVS locations previously revealed.
Now, New Yorkers who frequent the CVS locations at 630 Lexington Ave., 540 Amsterdam Ave. and 158 Bleecker St. will have newfound powers through the company’s revamped app.
“People really, really dislike locked cabinets,” Tilak Mandadi, executive vice president at CVS Health, told The Wall Street Journal, emphasizing the need for prioritizing the customer experience and convenience.
To use the unlocking function, customers must be logged into the CVS Health app and be connected to the store’s Wi-Fi with their Bluetooth enabled.
The feature is expected to expand to 10 to 15 additional stores, 10 of which will be located on the West Coast.
Other app features include managing prescriptions, scheduling immunizations and accessing benefit information.
The app also includes an AI-powered search function meant to help shoppers find items and particular services, as well as feature educational health articles from Everyday Health or meditation exercises from Headspace.
“Our working title was ‘the super app,’” Mandadi told The Journal.
“As a company, we are super focused on improving the health care experience,” Mandadi said in a statement provided to The Post.
“The CVS Health app will make it easier for our customers to access and manage their health and care, save time and money, and make informed decisions about their health.”
