Browsing: customer service
Recently, I had the pleasure of speaking to Voyo Popovic, the founder and CEO of Piece of Cake, a fast-expanding…
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using tools they found on…
I have a paid account on Netflix. I tried to sign in one evening on my TV, and I was…
Customer experience is a top priority for many businesses, and for good reason. We all have experienced both good and…
The financial industry is well known for being data-driven and embracing emerging technology to provide efficiency, cost savings, detect fraudulent…