Thousands of Verizon customers nationwide reported service outages Saturday after the network experienced a “software issue” impacting wireless service for some users.
“Our engineers are engaged and we are working quickly to identify and solve the issue,” Verizon said in a statement to CBS.
“Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.”
Around 3:30 p.m., Downdetector.com, which tracks real-time updates on internet and phone services, saw a surge in Verizon outage reports, affecting more than 23,600 users.
There were just under 6,000 reported incidents around 9 p.m.
The outages were mostly affecting users in Chicago, Atlanta, Orlando, Minneapolis, Tampa, Los Angeles, Omaha and Indianapolis.
This is a developing story. Please check back for updates.
