T-Mobile Fiber customers in multiple states were still struggling to get online Friday after an outage stretched into a second day — even as the telecom giant said service had been restored for many users.
The disruption, which first surfaced early Thursday morning, left customers in North Carolina, South Carolina, Georgia and Virginia without internet access for more than 24 hours in some cases, sparking a flood of complaints on social media and outage-tracking websites.
T-Mobile acknowledged Friday that some customers remained offline.
“We know some T-Fiber customers are still experiencing service disruptions, and we apologize for the inconvenience,” the company’s support account wrote on X.
“Service has been restored for many, and teams continue working as quickly as possible to fully restore service.”
The outage appears to have primarily affected T-Mobile Fiber — the home broadband business built in part through the company’s acquisition of regional provider Lumos — rather than its wireless network.
Customers blasted the company for what they described as a lack of transparency and conflicting communications as the outage dragged on.
“Don’t send emails out to your customers like me saying the outage for your T-Mobile fiber internet is fixed when it’s clearly not back up,” John Callaham of Greer, SC, wrote in a post directed at T-Mobile Help.
Others reported receiving restoration notices despite still being unable to connect.
“Received email that internet is restored at 3:26 AM EST. Nope, still not restored,” one Georgia customer wrote in an online discussion forum on Downdetector. “Been out for over 29 hours now.”
In North Carolina, customers from High Point, Burlington, Lexington, Thomasville and Wilmington reported prolonged outages, with several saying service briefly returned before failing again hours later.